Terms of Service

1. What Unsaid Provides

Unsaid is an AI-assisted web app for emotional clarity, overthinking support, and careful communication. It helps users organize their own text into reflection notes and communication drafts.

Unsaid does not provide medical, psychological, legal, financial, or emergency advice. If you may be at risk of harming yourself or someone else, contact local emergency services or a trusted person right away.

2. Accounts and Acceptable Use

You are responsible for the content you submit and for keeping your account credentials secure. Do not use Unsaid to create harassment, threats, illegal content, spam, deceptive messages, or content that violates another person's rights.

3. Memberships and Billing

Paid memberships unlock member features such as deeper analysis, more daily AI usage, longer record retention, and member-only sharing features. Current plans are monthly, quarterly, and yearly subscriptions. Lifetime memberships are not offered.

Creem is the Merchant of Record for Unsaid subscriptions. Creem processes payments, taxes, invoices, refunds, and payment method management. Prices and billing periods are shown before checkout. Your subscription renews automatically unless you cancel it before the next renewal.

4. Cancellation and Refunds

You may cancel your subscription at any time through the Creem Customer Portal. Unless a refund, dispute, payment failure, or applicable law requires earlier termination, cancellation stops the next renewal and your member access remains active until the end of the current paid billing period.

If this is your first paid Unsaid purchase, you may request a full refund within 3 calendar days (72 hours) after successful payment. This courtesy refund is available once per customer, including materially linked accounts or the same Creem customer identity.

Renewal refunds may be approved when requested within 72 hours of renewal and there has been no material member-only use after renewal. We may also issue refunds for duplicate or incorrect charges, verified unauthorized payments, material service failures, or where required by applicable law. A change of mind outside an applicable refund window normally does not qualify for a refund.

Email support@gettyou.com with your account email and Creem order details. We aim to respond within 3 business days. Approved refunds are processed by Creem to the original payment method and may take 5 to 10 business days to appear. Cancellation alone does not refund the current billing period. Nothing in this policy limits mandatory consumer rights.

5. Account Deletion

You may request immediate account deletion or, while a paid period remains, deletion at the end of that period. We first stop future subscription renewal. Immediate deletion ends account access and starts data deletion; period-end deletion preserves access until the scheduled date. Deleting your account does not automatically create a refund. Submit any refund request before immediate deletion so we can verify it.

6. AI Output

AI-generated output may be incomplete, inaccurate, or unsuitable for your situation. You are responsible for reviewing and editing any message before using it in real life.

7. Contact

For account, billing, cancellation, refund, or product support, contact support@gettyou.com.